Return & Exchange Policy
We take pride in creating and offering quality, exclusive pieces. Because many of our products are produced in limited quantities, handmade, customized, or altered specifically for our customers, please review our return policy carefully before purchase.
Ready-to-Wear & Non-Customer Items
Eligible ready-to-wear items may be returned within 14 days of delivery.
Qualifying returns items must be unworn, unused, unwashed and in original condition.
All original tags and packaging must be attorney included.
Items must be free of stains, makeup, perfume, deodorant, pet hair, or other signs of wear.
Proof of purchase is required
Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable
Customers are responsible for return shipping cost unless the item received was defective, damaged or incorrect.
Exchanges
Because many of our pieces are available in limited quantities, we cannot guarantee that another size, color or style will be available.
If an eligible item is available for exchange, please contact is within applicable return period.
Refund Processing
Once we receive and inspect an approved return, we will notify you about the status of your return.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives dam7 or defective or you receive the wrong item, contact us within 7 days of delivery. Include your order number and clear photos so we can review the issue.
When appropriate, we may provide a replacement, repair, store credit, or refund
Earrings & Accessories
For hygiene reasons, earrings are final sale and cannot be returned or exchanged once purchased, except when they arrive damaged, defective, incorrect.
Limited- Edition & Final Sale Items
Some exclusive or limited-edition pieces maybe marked as Final Sale. Final sale items cannot be returned, exchanged, or refunded unless they arrived damaged, defective, or incorrect.
We will clearly identify Final Sale items before purchase.
Cancellations
Orders for standard merchandise may be cancelled only if they have not yet been processed or shipped
Shipping
Shipping cost are non-refundable unless required by law or retuned is due to error on our part.
We are not responsible for packages lost or damaged during customer-arranged return shipping. We using a traceable shipping method.
Alteration Services
Payments for completed alterations services are non-refundable.
You are responsible for inspecting and trying on garments as requested during fittings and/or at final pickup.
If you believe there is an issue with the alterations workmanship, please contact us within 7 days of receiving your garment. We will review the garment and, when appropriate, make reasonable corrections related to the original alteration work.
Additional alterations, design changes, measurements ch7, or adjustments requested after the original work is completed may incur additional charges.
Contact Us
For any questions about returns, exchange ,damage items, or alteration concerns, please contact us using the contact information provided on our website.
We may update this Return & Exchange Policy from time to time. Nothing in this policy is limits any rights or remedies that cannot legally be ne limited under applicable consumer protection laws.